Refund Policy

Cancellation Policy:

- Customers may cancel their order before it has been shipped. To cancel your order, please contact us as soon as possible using the contact details provided below.

- If the order has already been shipped, we will not be able to cancel the order. In this case, please refer to our returns policy.

 

Exchange Policy:

- If you wish to exchange an item, please contact us within 14 days of receiving your product. The item for exchange must be unopened and unused.

- Please note that all exchanges are subject to stock availability and the customer will be responsible for any additional shipping costs incurred.

 

Shipping Information:

- We offer fast and reliable delivery services through Posti, Asedia and EMS.

- Order processing time is typically 2-3 business days. Once your order is shipped, you will receive an email with tracking information.

- Estimated delivery time for domestic orders is 3-5 business days, and international orders may take longer.

- Please note that delivery dates cannot be guaranteed due to unforeseeable events that may impact shipping times.

 

Contact Information:

- For any inquiries regarding order cancellations, product exchanges, or shipping, please contact us at:

   - Email: admin@unclekiyoshi.com

   - Phone: +358（0）0451576155

 

Returns Conditions:

- You have the right to return your product within 14 days of receipt, provided the product remains unopened and unassembled. 

We appreciate your choosing Flobebe by Uncle Kiyoshi Oy and look forward to providing you with more satisfactory products and services. If you have any questions or need further assistance, please do not hesitate to contact us.